Refund and Return Policy:
We stand behind the quality of our products. We believe that we can work together with our customers to make every purchase a positive experience. In the event that you are not satisfied with your purchase, have received a defective item or have any general concerns about your order, please follow the guidelines outlined in our return and refund policy below.
Terms and Conditions for Products Purchased Online:
For defective items
If a product purchased on the E-Store is defective, the customer shall contact Verb’s Online Customer Service via email at firstname.lastname@example.org within five (5) days of receipt of product. In order to process the outreach, the customer shall provide a detailed description of the defect, pictures (if possible) and a receipt or website order number. Verb will replace the defective item or item’s part (i.e. pump) at no charge. Verb reserves the right to request any defective products from the customer in order to further investigate the defects in question.
Not satisfied with the product
If a customer is unsatisfied with a purchase made on the E-Store, the customer shall contact Verb’s Online Customer Service via email at email@example.com, within thirty (30) days of receipt of product. Verb will offer the customer either (i) a replacement product, (ii) E-Store credit, or (iii) a refund. The store credit or refund will be in the total amount of the product excluding shipping charges and taxes. In order to process any store credit, refund or replacement request, the customer shall provide a receipt or website order number and confirm any personal information necessary. Verb reserves the right to request any products from the customer that are deemed unsatisfactory.
For missing or incorrect items in an order
If a customer received incorrect items in their order or does not receive the product(s) purchased, the customer shall contact Verb’s Online Customer Service via email at firstname.lastname@example.org within (14) days of receipt of the order. Verb will send out the correct products immediately and reserves the right to request the product(s) sent in error.
Returning online orders to a store location
You may not return online orders to any store locations that sell Verb products. For returns of products purchased from salons or authorized retailers, please see our In-store Return Policy below.
Items non-eligible for returns or replacements
- Gift cards
- Products damaged through normal wear and tear (non-manufacturer’s defects)
- Shipping or delivery charges
- Gift with purchase (GWP) and promotion items
- Products purchased in store (at salons or an authorized retailer)
Terms and Conditions for Products Purchased In Store (at salons or authorized retailer):
For defective items
If a product purchased from a salon or retailer is defective, the customer shall contact the place of purchase to request a return or exchange. Verb does not accept any returns or offer any exchanges for defective products purchased outside of the official Verb E-Store. Returns and exchanges will remain at the discretion of the place of purchase.
Not satisfied with the product
If a customer is unsatisfied with a purchase made in a salon or other authorized retailer, the customer shall contact the place of purchase to request a return or exchange. Verb does not accept any returns or offer any exchanges for products purchased outside of the official Verb E-Store. Returns and exchanges will remain at the discretion of the place of purchase.
SHIPPING AND TAX POLICY
These are the shipping choices for online orders shipped only within the United States.
Please note: most orders are shipped within 72 hours of placing the order.
An estimate of the shipping cost will show up when you check out.
All orders are shipped UPS, or FedEx ground transport, therefore, we CANNOT ship to P.O. Boxes.
Also note: we do not ship orders on Saturdays or Sundays.
All Express Mail, FedEx and UPS orders are waived from signature unless otherwise instructed via comments in your order form, or by email.
VERB PRODUCTS has designed its websites to minimize the amount of personal information collected and request only the information that is required to ensure that users can effectively participate in the activities and events. No personal information is collected from visitors to this website unless you provide it to us voluntarily and knowingly.
At some VERB PRODUCTS websites, users may be allowed to order products, gift items, enter contests, subscribe to services or otherwise respond to certain offers and opportunities. In order to accomplish this, it may be necessary for the users to voluntarily provide some of the following types of personally identifiable information: name, address, e-mail address, telephone number, fax number, credit card information and information about interest in and use of various products, programs and services.
At certain websites, users can request that items, products or information be sent directly to other recipients. It may be necessary for the users to provide their name, address, e-mail address and telephone number.
VERB PRODUCTS may also collect certain non-personally identifiable information when the users visit some of the VERB PRODUCTS websites, as part of the standard operation of the hosting servers, by using Cookie Technology. This technology does not personally identify the user or extract any information from the users’ computer. Rather, Cookie Technology is used to provide an enhanced online experience, to measure and monitor the use of the VERB PRODUCTS website and to improve its design and content. The information this technology collects may include: the name of the user’s Internet service provider, the date and time the user accessed the website, the Internet address of the website from which the user entered the VERB PRODUCTS website and where the user go after leaving the VERB PRODUCTS website. Data that would personally identify the user is known only when voluntarily submitted.
HOW VERB PRODUCTS USES INFORMATION
If the user voluntarily provides any requested information, VERB PRODUCTS generally uses that information for internal purposes only, such as to fulfill request for products, items and to provide the services the user may have requested. In addition, VERB PRODUCTS may use this information to communicate directly with the user, such as to respond to inquiries, to fulfill a request for an online newsletter or other online subscription service, or to offer the user additional information about our products, programs, services, promotions or offers. Such responses will include information on how to opt out from receiving further information or services.
Certain information VERB PRODUCTS receives online may on occasion be combined with other records to enhance the ability to market products or services that may be of interest to users. VERB PRODUCTS may use agents or contractors for processing or fulfillment. Such agents or contractors are required to use the information only for purposes of carrying out the services they are performing for VERB PRODUCTS.
VERB PRODUCTS may have to disclose personally identifiable information in response to legal requests, for example court orders, subpoenas or specific requests from law enforcement agencies.
Although VERB PRODUCTS takes appropriate measures to safeguard against unauthorized disclosures of information, VERB PRODUCTS cannot assure you that personally identifiable information that is collected will never be disclosed in a manner that is inconsistent with this policy. VERB PRODUCTS has, however, put in place appropriate physical, electronic and administrative safeguards to help prevent the unauthorized access and use of the information collected online.
Parents have the ultimate responsibility to supervise their children's online activities to ensure that children have a safe and rewarding experience. VERB PRODUCTS urges parents to discuss the online release of personal information with their children and urges children to check with their parents before entering information on any website.
When a child under 13 enters a contest or sweepstakes, asks to receive an e-mail newsletter, or requests to participate in other activities or receive other services, it may be necessary for VERB PRODUCTS to ask the child to supply personally identifiable information, such as his or her name, address, e-mail address, telephone number, hobbies and information about his or her interest in, and use of, various products, programs and services. VERB PRODUCTS does not request that the child disclose more information than is reasonably necessary to participate in the activity of interest to the child.
In addition, VERB PRODUCTS may also collect certain non-personally identifiable information when a child visits one of the VERB PRODUCTS websites, as part of the standard operation of the hosting server, by using Cookie Technology. This technology does not personally identify a child or extract any information from his or her computer. Rather, Cookie Technology is used to provide an enhanced online experience, to measure and monitor the use of the website and to improve its design and content. The information this technology collects may include: the name of the child's Internet service provider, the date and time the child accessed the website, the Internet address of the website from which the child entered VERB PRODUCTS’s website and where the child went after leaving VERB PRODUCTS’s website. Data that would personally identify a child is known only when voluntarily submitted.
Upon proper identification, any parent can review any personal information VERB PRODUCTS has collected from his or her children, if VERB PRODUCTS still maintains the information in its database.
VERB PRODUCTS websites are not intended for children and VERB PRODUCTS suggests any minor to use this website only under supervision of an adult.
Please contact us if you have comments or concerns regarding our policies or practices. In addition, you may contact us if you want to do any of the following:
Access the personally identifiable information this VERB PRODUCTS website has collected about you or your child,
Correct factual errors in such information,
Request to have this information deleted, or request that VERB PRODUCTS no longer collects or maintains such information.
Please be sure to include your e-mail address or mailing address, and a telephone number, where we can reach you. We will take reasonable steps to verify your identity before granting you access to the personal information that we collect and maintain about you or your child.Gift Cards:
e-gift cards are not debit or credit cards and may be used only toward verbproducts.com purchases. e-Gift Cards have no monetary value other than in connection with the purchase of VERBPRODUCTS.COM products on the site. e-gift cards are redeemable for products and cannot be redeemed for cash or credit unless required by law. e-gift cards may not be resold, transferred for value or applied to any other account, except and only to the extent required by law; attempted resale is grounds for seizure and cancellation without compensation. Any e-gift cards obtained through unauthorized channels will be considered void. When purchasing as a personal or business gift, you must enter the name and e-mail address of the recipient, where requested, or the e-gift card will be credited to your account. VERBPRODUCTS.COM is not responsible if e-gift card information is lost, stolen or used without the applicable recipient's permission. If the e-gift card information is lost or stolen, VERBPRODUCTS.COM may (in its sole discretion) issue a replacement for the balance shown on its records and may require certain verification information from the person requesting the replacement. VERBPRODUCTS.COM has the right, in addition to any other available remedies, to close an end-user’s account or require alternative forms of payment if a fraudulently obtained e-gift card is redeemed or sought to be redeemed by that end-user.
How and where can I redeem my eGift card?
Our eGift Cards can be redeemed ONLY online at verbproducts.com.
To redeem online, enter the gift card unique code on the payment page at checkout.
Our eGift Cards can only be redeemed at verbproducts.com and CANNOT be redeemed on amazon, retail stores or third-party retailers that carry Verb products.
Can I add additional value to my eGift card?
We are unable to increase the balance of an existing eGift Card.
If you would like to add value to an already existing eGift Card, we suggest placing an order for a new eGift Card.
What are the conditions of use of an eGift card?
Our eGift Cards can be used to purchase any fresh product on verbproducts.com.
It cannot be used for the purchase of another eGift Card.
Our eGift Cards are non-exchangeable and non-refundable, even partially, in the event of loss, theft, or expiration.
They cannot be exchanged or redeemed for cash.
What happens if I lose my eGift card?
If your card is lost, please contact our customer service team. Email email@example.com from Monday to Friday, 10:00am to 6:00pm EST. If you want to chat outside of office hours, we'll get back to you as soon as we can (pinky promise)
Can I return product ordered using an eGift card?
Products purchased by an eGift Card are eligible for return and are subject to Verbproducts returns policy. In the event of a return of your order, your eGift Card will be credited for the amount used. If you have completed your purchase with another credit or debit card, the refund credit will be made to both your eGift Card and the credit or debit cards used to complete the purchase, in the amounts originally charged.
The VERB PRODUCTS Websites (collectively, the "VERB PRODUCTS Websites") operated by VERB PRODUCTS, LLC. or its affiliates or subsidiaries ("VERB PRODUCTS"), is comprised of various Websites and Web pages. The VERB PRODUCTS Websites are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the VERB PRODUCTS Websites constitutes your agreement to all such terms, conditions, and notices. Your use of a particular VERB PRODUCTS website included within the VERB PRODUCTS Websites network may also be subject to additional terms outlined elsewhere on that website (the "Additional Terms"). Additionally, the VERB PRODUCTS Websites may themselves contain additional terms that govern particular features or offers. In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular VERB PRODUCTS website, then these terms shall control.
VERB PRODUCTS reserves the right to change the terms, conditions, and notices under which the VERB PRODUCTS Websites are offered, including but not limited to the charges associated with the use of the VERB PRODUCTS Websites. You are responsible for regularly reviewing these terms and conditions.
Use of Site. Personal and Non-Commercial Use Limitation.
Unless otherwise specified, the VERB PRODUCTS Websites are for your personal, noncommercial use. You must not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the VERB PRODUCTS Websites, unless this is done for noncommercial purposes.
Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Site, without prior written permission of VERB PRODUCTS is strictly prohibited.
Harassment in any manner or form on any of the VERB PRODUCTS Websites, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a VERB PRODUCTS employee, host, or representative or other members or visitors on the VERB PRODUCTS Websites is prohibited. You may not upload to, distribute, or otherwise publish through the VERB PRODUCTS Websites any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.
Copyrights and Trademarks.
The entire content included in the VERB PRODUCTS Websites, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of VERB PRODUCTS. The collective work includes works that are licensed to VERB PRODUCTS. ALL RIGHTS RESERVED. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to VERB PRODUCTS, or other respective owners that have granted VERB PRODUCTS the right and license to use such Marks.
Notices and Procedures for Making Claims of Copyright Infringement.
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the website's designated agent. ALL INQUIRIES NOT RELEVANT TO OR NOT COMPLYING WITH THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE.
VERB PRODUCTS respects the intellectual property of others, and we ask our users and visitors to do the same. VERB PRODUCTS will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws. Upon receipt of notices complying with the DMCA, VERB PRODUCTS will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide VERB PRODUCTS the following information. Please be advised that to be effective, the Notification must include ALL of the following:
A physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed;
A description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on the VERB PRODUCTS Websites;
Your address, telephone number, and email address and all other information reasonably sufficient to permit VERB PRODUCTS to contact you;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notices of claimed copyright infringement should be directed to:
750 Lexington Ave, 17th Floor
New York, NY 10022
Term and Termination.
These terms and conditions are applicable to you upon your accessing the VERB PRODUCTS Websites. These terms and conditions, or any of them, may be modified or terminated by VERB PRODUCTS without notice at any time for any reason. VERB PRODUCTS may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site. The provisions relating to Copyrights and Trademarks, Disclaimer, Claims, Limitation of Liability, Indemnification, Applicable Laws, Arbitration and General, shall survive any termination.
In an attempt to provide increased value to our visitors, this Site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). However, even if the third party is affiliated with VERB PRODUCTS, VERB PRODUCTS has no control over these linked sites, all of which have separate privacy and data collection practices, independent of VERB PRODUCTS. VERB PRODUCTS has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk. Links do not imply that VERB PRODUCTS sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites.
VERB PRODUCTS makes no warranties or representations about the accuracy or completeness of this Site's content or the content of any site or External Sites.
VERB PRODUCTS does not filter advertisements or other content that children may view through our sites or "hot-linked" sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using an electronic filtering software.
THIS SITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, VERB PRODUCTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. VERB PRODUCTS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VERB PRODUCTS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability.
IN NO EVENT SHALL VERB PRODUCTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF VERB PRODUCTS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Your use of The VERB PRODUCTS Websites shall be governed in all respects by the laws of the state of New York, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the VERB PRODUCTS Websites (including but not limited to the purchase of VERB PRODUCTS) shall be in the state or federal courts located in New York. Any cause of action or claim you may have with respect to the VERB PRODUCTS Websites (including but not limited to the purchase of VERB PRODUCTS) must be commenced within one (1) year after the claim or cause of action arises. VERB PRODUCTS's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. VERB PRODUCTS may assign its rights and duties under this Agreement to any party at any time without notice to you.
VERB PRODUCTS makes no representation that materials in the VERB PRODUCTS Websites are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this Site from locations outside New York do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the materials in violation of U.S. export laws and regulations. Any claim relating to the materials shall be governed by the internal substantive laws of the State of New York.
By using this Site, you agree that VERB PRODUCTS, at its sole discretion, may require you to submit any disputes arising from the use of this Site, or these Terms and Conditions concerning or, including disputes arising from or concerning their interpretation, violation, nullity, invalidity, non-performance or termination, as well as disputes about filling gaps in this contract or its adaptation to newly arisen circumstances, to final and binding arbitration under the International Rules of Arbitration of the American Arbitration Association, by one or more arbitrators appointed in accordance with the said Rules. Notwithstanding these rules, however, such proceeding shall be governed by the laws of the state as set forth in the previous section.
Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute.
Buyer agrees to the terms and conditions outlined in this Online Contract ("Contract") with respect to the goods and information provided by or through the E-Store. This Contract constitutes the entire and only agreement between VERB PRODUCTS and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods and information provided by or through the E-Store, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good shall be deemed acceptance of this Contract.
SETUP AND PAYMENT
Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer's credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer's password. Buyer agrees to keep his or her password confidential and to notify VERB PRODUCTS within 24 hours of any breach of this Contract or unauthorized use of the password. VERB PRODUCTS does not protect Buyer from unauthorized use of Buyer's password.
The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the E-Store are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the E-Store is prohibited.
EDITING, DELETING, AND MODIFICATION
VERB PRODUCTS reserves the right in its sole discretion to remove any goods for sale from the E-Store. Upon notice published over the E-Store, VERB PRODUCTS may modify this Contract, or prices, and may discontinue or revise any or all aspects of the E-Store in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the E-Store with respect to transactions occurring after said date.
RIGHT TO REFUSE
VERB PRODUCTS reserves the right in its sole discretion to refuse service at any time. Sale of any goods is subject to availability.
Buyer agrees to indemnify, defend and hold VERB PRODUCTS and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to a Buyer's violation of this Contract or use of the E-Store.
Buyer's right to use the E-Store is not transferable and is subject to any limits established by VERB PRODUCTS or by Buyer's credit card company.
THE GOODS OFFERED THROUGH THE E-STORE ARE PROVIDED "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF VERB PRODUCTS, FOR ANY REASON, AND BUYER'S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE BUYER FOR THE PARTICULAR ITEMS PURCHASED. VERB PRODUCTS AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN VERB PRODUCTS AND BUYER. THIS E-STORE AND GOODS WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.
ORDER CONFIRMATION & SHIPPING
After Buyer’s order has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to Buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, Buyer shall contact VERB PRODUCTS Online Customer Service via email at firstname.lastname@example.org for assistance.
VERB PRODUCTS orders are shipped on business days (Monday through Friday 8:30-17:30, excluding major holidays). All orders are subject to authorization. Only authorized orders will be processed and shipped.
If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contact VERB PRODUCTS Online Customer Service via email at email@example.com for assistance.
If a product purchased is defective, Buyer shall contact VERB PRODUCTS Online Customer Service via email at firstname.lastname@example.org, within 14 days of receipt. In order to process its request, Buyer shall provide a detailed description of the defect and a proof of purchase.
IMPORTANT: At the moment, VERB PRODUCTS does not accept any returns. If deemed appropriate at VERB PRODUCTS’S own discretion, an online credit in the amount of the total purchase will be issued for defective products.
Please note: This section only applies to products purchased on the E-Store. Products purchased on the E-Store cannot be returned to a VERB PRODUCTS distributor.
USE OF INFORMATION
VERB PRODUCTS reserves the right, and Buyer authorizes VERB PRODUCTS, to the use and assignment of all information regarding Buyer’s use of the E-Store and all information provided by Buyer, subject to applicable law.
All legal proceedings arising out of or in connection with this Contract shall be brought solely in the State of New York and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the E-Store or VERB PRODUCTS is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of VERB PRODUCTS to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
This Agreement represents the entire understanding between Buyer and VERB PRODUCTS regarding its use of the E-Store and supersedes any prior statements or representations.
Products ordered online are not for resale. As such, VERB PRODUCTS reserves the right to limit order quantities per item and the total value of products ordered per day and per month.
CURRENCY & SALE TAXES
All prices on the E-store are in US dollars. Buyer agrees that all orders shipped by VERB PRODUCTS are subject to sales tax, applicable in accordance with the tax code of the state to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on Buyer’s order confirmation e-mail and packing slip.
Credit card information entered on the E-Store is secure and safe using a VeriSign SSL Certificate. All orders placed on the E-Store are encrypted, thereby protecting any credit card information that is submitted at the time of the order. By using the most advanced consumer online security technique to date, VERB PRODUCTS can insure that all orders are placed safely and securely. As such, VERB PRODUCTS is not liable for any direct or indirect damages related to credit card fraud or theft.
At this time, VERB PRODUCTS ships strictly to the contiguous 48 U.S. states, plus Alaska and Hawaii, and Canada. Shipments to international destinations and U.S territories (such as Puerto Rico and Guam) are currently unavailable.
For any questions on how to order or the status of an order, please contact VERB PRODUCTS Online Customer Service via email at email@example.com for assistance.