Verb Help

Need help?

Need Austin taco joint recs? Need a buddy to listen to your relationship troubles?
Mostly, we can answer all things Verb, but we’re totally here for you.

Returns

Verb is made easy and made simple, so our return policy is too.

If you don’t love it, we’ll take it back within 30 days. No questions asked.

Just email:

Help a sister out, and let us know why you didn’t like the product, so that we can better improve the experience for you next time.

The Nitty Gritty

Q: Didn’t buy the product with us?

A: Inquire where you purchased from, and they can assist you with your return!

Q: Damages?

A: Send us a photo as soon as you have a chance.

Q: Broken? Need a pump or new cap?

A: We are on it - just let us know.

for everything else

P.S. You might notice, we don’t have a 1-800 number. That is because we keep
customer service in our home office. One of eight of our team members will
answer your email within 24-48 hours, pinky promise.

 
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faq

You have questions? We have answers.

Is Verb organic?

From packaging to ingredients, we care about how we make our products to ensure they are healthy and beneficial for our customers. Although we do use some certified organic products, we do not certify our products organic.

Can Verb be used on keratin treated hair?

Verb products are color-safe and keratin-safe with the exception of Verb Sea Spray. We recommend that keratin treated hair stay away from this salt based product.

What’s Verb’s fragrance?

We use the same light Grapefruit Oatmeal fragrance in all the products. Please email info@verbproducts.com for more information on allergins.

Are starter packages available for salons?

We have a few different options for salons to bring on the Verb line. Please email your distributor for more information. Not sure who your distributor is, Click here.

Where are your products made?

All of our products are made in the USA.

Are your products vegan friendly?

Everything in our line is Vegan with the exception of Sculpting Clay and Forming Fiber (which are still animal friendly).

Do you test your products on animals?

At Verb, we believe animals make terrible test subjects and are 100% cruelty-free.

Are there videos that help me understand how to use the products?

We have educational videos for each product. They can be found on the DEMONSTRATE  tab of our website.

Can Verb packaging be recycled?

Everything in our line is recyclable although most people find the packaging hard to throw away.

Who can I contact about partnerships/sponsorship or collaboration with Verb?

For any collaboration inquiries please email info@verbproducts.com

Where can I purchase Verb?

As a verb lover: You can always purchase from this website, your local salon that carries Verb can be found here, or you can visit Sephora.com to find a Sephora near you that carries Verb!

As a stylist: Please contact info@verbproducts.com for more information on how to get Verb in your salon